This Is Why Copilot Adoption Is Failing

AI agents do not earn trust because they work once.

They earn trust by working consistently, recovering from failure, and completing the workflows employees depend on.

In Episode 19 of System Prompt, Peter and Val explore building business agents with Microsoft 365 and Copilot Studio.

Peter demonstrates a COO-style agent grounded in SharePoint data. It reviews operational information, identifies risks, and hands report creation to a specialized subagent.

Then the report-writing agent fails.

The episode becomes a real-time look at what happens when an agent that worked previously suddenly stops, returns a generic system error, and gives the user no clear recovery path.

WHAT WE DISCUSS

• Building agents with Microsoft 365

• Grounding agents in SharePoint data

• Using subagents for specialized tasks

• Limiting tool surfaces

• Running evaluations and reviewing traces

• Troubleshooting